• UK POST

    DELIVERY TIMING

    Our delivery partner may deliver up to 22:00 each day. If you are a business that might be closed after 18:00 then please keep this in mind and call our team to ensure we do our best to get it to you.

    Orders placed by 2pm, Monday to Friday, are dispatched the same day and sent on a 48 hour service.

    Orders placed after 2pm on a Friday, or over the weekend, are dispatched on a Monday 

    Bank holiday delivery schedules will be announced on the site the week leading up to the date. 

  • DELIVERY CHARGES

    £5 for Next Day Delivery to the UK Mainland (excluding Highlands)  The fee to deliver to the Highlands, Islands and Non Mainlands UK carries an additional £8 costs, and is excluded from all free shipping incentives. Deliveries to countries outside of UK is currently suspended 

    DELIVERY TO AN ALTERNATIVE ADDRESS

    You can choose to have your order delivered to an address other than your billing address, such as your place of work or to a friend or relative. Simply add an alternative delivery address at the checkout.

    We have the right to cancel any order

  • We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

    To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

    To start a return, you can contact us at info@panthermilk.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

    You can always contact us for any return question at info@panthermilk.com.

    Damages and issues
    Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

    Exceptions / non-returnable items
    Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

    Unfortunately, we cannot accept returns on sale items or gift cards.

    Exchanges
    The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

    Refunds
    We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

FAQs

1. Does Panther M*lk need to be kept in the fridge?

No, Panther M*lk can be stored unopened for up to a year but once opened we suggest keeping in the fridge and drinking within 6 months for optimum taste. We also recommend shaking the bottle vigorously as with all natural products there will be some settlement at the bottom of the bottle. Shake to wake the Panther!

2. How do I drink Panther M*lk?

Panther M*lk is extremely versatile and we suggest drinking it straight, over ice, as a shot, shaken in a cocktail or added to hot drinks. It even froths when heated with a milk frother for the perfect boozy latte or hot chocolate. Check out our socials for some ideas of how to use Panther M*lk.

3. WTF is Panther M*lk and what is it made from?

Panther M*lk is made from a secret blend of premium spirits including over proof rum, white rum, gin, brandy, Minor Figures Oat M*lk and condensed oat m*lk. For the limited-edition flavours, we add flavoured spirits, for example we add creme de menthe for the Mint flavour.

4. Where have the old flavours gone?

Panther M*lk Original is our award-winning bottled cocktail and we will always have that in available for purchase. Other limited-edition flavours such as Strawberry, Mint, Coffee, Coconut, and Chocolate we will release throughout the year so keep an eye on our social media of announcements of new editions. You may even find special flavours such as Banana exclusively in certain places.

5. Does Panther M*lk contain gluten, lactose or dairy?

All our products are dairy-free, naturally lactose-free, and free from all animal protein. Our products are not gluten-free but they contain very small amounts of gluten and are categorised as being low in gluten. We use Minor Figures Oat M*lk that has strict requirements to monitor and minimise contamination, which means they are able to ensure that all of their Oat M*lk based products contain less than 100ppm gluten from rye, wheat and barley.

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